Smart X / Twitter Support & CRM for Real-Time Mentions, Quotes and DMs
Triage customer support mentions within seconds, safeguard brand reputation with sentiment crisis alerts, deliver e-commerce order lookups in DMs, and manage multiple handles in one shared workspace.
Upinno streams incoming mentions and direct messages via official X API v2 webhooks; rule-based triggers consume zero AI tokens, while contextual queries synchronize order and CRM data in real time.
Mentions, Quotes & Direct Messages Both Automated and Direct
All keyword-based mention triage, public-to-DM shifts, and catalog order lookups execute with zero AI token deduction; AI credit is strictly used during natural language conversations and sentiment classification.
@UpinnoHQ My payment went through for order #48291 but I have not received confirmation! Need urgent help.
9:41 AMMention Resolution & Public-to-DM
PR Sentiment Crisis Shield
DM E-Commerce & Invoicing
Multi-Handle Collision Lock
X Automation Engineered to Protect Brand Reputation & Drive Resolution
Don't let critical mentions slip into viral complaints. Triage issues, delight customers in DMs, and coordinate your entire team seamlessly:
Real-Time Mention & Quote Tracking
Capture @mentions, quote tweets, and brand keywords within milliseconds of posting to keep resolution times under 60 seconds.
Sentiment Analysis & Crisis Shield
Detect negative sentiment or PR escalation early with automated alerts to team leads before complaints go viral.
Direct Message E-Commerce Sync
Provide live WooCommerce order lookups, parcel tracking links, and instant checkout URLs directly in X direct messages.
Shared Team Inbox & Collision Locks
Equip your customer support staff with unified ticket queues, internal collision locks, and customizable agent signatures.
Multi-Account Handle Management
Connect company handles, founder accounts, and support handles (@YourBrandHelp) to a single collaborative dashboard.
Official X API v2 Enterprise Security
Operates strictly over official X Developer API v2 webhooks with zero rate-limit bans or suspension liabilities.
Measure Net Profit & Saved Team Hours Before Starting
Adjust your page metrics below to see live revenue growth and saved support hiring costs in real time:
Advanced Profit & Time Calculator
Fast Setup · Zero Coding Required
1. Fast Official Connection
Link your channel in under 1 minute with official secure webhooks without sharing private passwords.
2. Load Products & Decision Keywords
Connect your WooCommerce store in 1 click or enter your key custom keywords, prices, and FAQs.
3. Automated Sales & Smart Responses
From that moment, all incoming conversations are answered automatically and orders flow into your inbox.
Manage X / Twitter alongside all other channels in one unified inbox
Most chatbots only support a single channel. With Upinno, whether a customer reaches out via Instagram comment or DM, WhatsApp, Telegram, or website live chat, their conversations unify into one 360° customer profile, answered by your team under one single subscription.
All domestic and global messaging channels in one synchronized inbox
Guaranteed prevention of duplicate and conflicting agent replies
Real-time inventory lookup, abandoned cart recovery, and direct payment links
Static keyword responses and decision trees execute with zero AI credit consumption
Frequently Asked Questions
Upinno streams incoming mentions and quotes via the official X API v2 Account Activity webhooks. When an inquiry occurs, the system routes it to your team with sentiment categorization in under 2 seconds.
Yes, you can configure automatic public replies for common questions, or route conversations into private DMs to resolve order inquiries securely.
Yes! Real-time presence indicators notify teammates when someone is drafting a response, completely eliminating double tweets or conflicting answers.
Yes, you can connect multiple X handles to one Upinno workspace and route incoming tickets based on handle or topic.
Yes, Upinno uses official X API v2 with OAuth2 user authorization and adheres to all API usage policies.
Ready to Elevate Your X / Twitter Support?
Connect your brand handles in under 2 minutes with official OAuth2. Free 30-day trial with full feature access and zero AI token deduction for keyword triggers.